Booking information

Useful tips for your stay at the 4 Sterne Hotel Zauchenseehof

Hotel Zauchenseehof - 4 Sterne Hotel - Altenmarkt - Zauchensee - Buchungsinformationen - Gut zu wissen

Arrival & departure

Rooms are available from 3.30 pm on day of arrival. Room numbers and floors cannot be confirmed in advance. Should you plan to arrive after 7.30 pm let us know, so that our kitchen team can prepare food for you required. It's not possible to receive a price reduction for meals not consumed. On day of departure we kindly request guests to vacate the rooms until 10.30 am.

Meals

At the 4 star Hotel Zauchenseehof we spoil our guests a breakfast buffet and a 4-course evening menu with choice and salad buffet. Children can enjoy their own children's menu. Soft drinks from the drinks station until 10.00 pm are included.

 

When you book during the Magic Mountains season you receive breakfast buffet, lunch or packed lunch, 3-course evening meal with choice and salad buffet. Children can enjoy their own children's menu. Soft drinks from the drinks station until 10.00 pm are inlcuded.

 

Supplement for half board in the apartments:

  • Evening meal: adult € 30,00 • child € 15,00
  • Breakfast buffet: adult € 15,00 • child € 8,00 the prices are also for the breakfast on arrival day

Hotel facilities

  • Spa and sauna area with swimming pool, Finnish sauna, bio herbal sauna, Roman steam room, salt steam room, Massothermic system, relaxation room, sun lounger area...
  • Children' spa, children's sauna, children's steam room
  • Fitness room
  • Children's adventure play area on 2 floors
  • Dining rooms
  • Lobby bar, café (non-smoker and smoker area)
  • Ski restaurant Schneelöchl, Almbar, Umbrella bar
  • Seminar room
  • Sun terrace
  • 3 hotel lifts
  • Ski room with heated lockers and integral ski boot dryer per room

Cash machine

On the outside of the 4 star Hotels Zauchenseehof, next to the lobby bar you'll find a cash machine.

Hotel car park & underground garage

In front of the hotel you'll find a large car park for guests. Parking spaces in our garage can be reserved at an extra charge of € 6,00 per day (both on availability)

Wi-Fi internet access

Wi-Fi internet access is available free of charge throughout the whole hotel.

Ski and boot room

Each room has its own lockable, heated ski and boot drying locker in the ski room, which can be opened with the room key card. From the ski room you can reach the ski lift and ski slopes.

Facilities for babies & toddlers

As family hotel in Zauchensee we offer a special service for our youngest guests. We can glady provide baby monitors, bottle warmers, kettles, steam sterilisers, cots, highchairs, nappy changing table and mats, nappy bins, baby baths, potties, toilet trainer seats and step stools. In addition you can rent baby backpack carriers, pushchairs and buggies according to availability. We can also provide children's bathrobes in your room on request (on availability).

Smoking

The 4 star Hotel Zauchenseehof is a non-smoking hotel. Smokers may enjoy their cigarettes in the café or outdoors.

Sportsshop and rental info

Sports Schneider: Website - Take the Link to the rental

Sports Klieber: Website - Take the Link to the rental

HappyCard

With the Happy-Card, you will receive a 5% discount on the price for your stay. (For example: lift ticket or Magic-Mountains Card are excluded)

Pets

We kindly ask for your understanding that pets are not permitted at the Hotel Zauchenseehof. Should you wish to bring your four-legged friend on holiday with you, we can recommend the 3 star Hotel Sportwelt run by the Walchhofer Family, just a few metres away from the Zauchenseehof.

Resort taxes

The prices are excl. € 1,10 resort tax per person (over 15 years) per night.

Children's reductions

Reductions for children according to season. Children's prices are only valid when sharing a room with parents. In winter weekly prices for children do not include lift passes.

 

Magic Mountains: reductions for children also in own room and for singles with child(ren).

Single room supplement & short stay supplement

The single room supplement for single occupancy of a double room is dependent on the season. For stays of up to 3 nights we charge a short stay supplement of € 5,00 per person per night.

Online direct booking

Quick and easy enquiry online - take advantage of enquiring directly via our website. When you book you receive a great value-for-money deal and don't pay any booking fees or any extra hidden costs.

Deposit & reservation

After your booking we require a deposit to our bank account. The remainder should be paid on the evening prior to departure at reception in cash or with debit card / EC-card. Please note bookings can only be made when you provide details of your address.

 

Bank details:

Zauchensee Walchhofer GmbH Hotel Zauchenseehof

Raiffeisenbank Altenmarkt

Sort-code: 35004

Acc no.: 211 227

IBAN: AT13 3500 4000 0021 1227

BIC: RVS AAT 2S004

Cancellation conditions

General Austrian Hotel Regulations apply. Court of jurisdiction is in St. Johann im Pongau. Cancellations are only valid in writing. Please note that we charge in the event of cancellation we charge cancellation fees. Therefore we recommend you take out Hotel Cancellation Premium Insurance.

 

  • 3 months prior to arrival - cancellation free of charge
  • From 3 months to 1 month prior to arrival - cancellation fee of 40 % of booking price
  • From 1 month to 1 prior to arrival - cancellation fee of 70 % of booking price
  • In the event of cancellation within the last week prior to arrival - cancellation fee of 90 % of booking price
  • On the arrival day and in the event of no-show - we charge 100 %

Travel & cancellation insurance

A booking is a purchase agreement, but anything can happen. In the event of cancellation, late arrival or early departure cancellation fees will be charged. Therefore, we recommend you take out travel insurance (Hotelstorno Premium Insurance).

Miscellaneous

Rooms may vary from photos and floor plans shown. All prices are in EURO. Errors and omissions excepted. Room sizes include bathroom and WC.