die Walchhofer's

4 stars Hotel Zauchenseehof

Good to know -
booking information

Important information about your booking

Worth noting for your stay
in the 4-star hotel Zauchenseehof

Arrival & departure

Rooms are available from 3.30 pm on day of arrival. Room numbers and floors cannot be confirmed in advance. Should you plan to arrive after 7.30 pm let us know, so that our kitchen team can prepare food for you required. It's not possible to receive a price reduction for meals not consumed. On day of departure we kindly request guests to vacate the rooms until 10.00 am.

Resort taxes

The prices are excl. € 2,00 resort tax per person (over 15 years) per night.


We kindly ask for your understanding that pets are not permitted at the Hotel Zauchenseehof. Should you wish to bring your four-legged friend on holiday with you, we can recommend the 3 star Hotel Sportwelt run by the Walchhofer Family, just a few metres away from the Zauchenseehof.

Single room supplement & short stay supplement

The single room supplement for single occupancy of a double room is dependent on the season. For stays of up to 3 nights we charge a short stay supplement of € 6,00 per person per night.

Online direct booking

Quick and easy enquiry online - take advantage of enquiring directly via our website. When you book you receive a great value-for-money deal and don't pay any booking fees or any extra hidden costs.

Cash machine

On the outside of the 4 star Hotels Zauchenseehof, next to the lobby bar you'll find a cash machine.

Hotel car park & underground garage

In front of the hotel you'll find a large car park for guests. Parking spaces in our garage can be reserved at an extra charge of € 8,00 per day (both on availability)

Facilities for babies & toddlers

As family hotel in Zauchensee we offer a special service for our youngest guests. We can glady provide baby monitors, bottle warmers, kettles, steam sterilisers, cots, highchairs, nappy changing table and mats, nappy bins, baby baths, potties, toilet trainer seats and step stools. In addition you can rent baby backpack carriers, pushchairs and buggies according to availability. We can also provide children's bathrobes in your room on request (on availability).

Wi-Fi internet access

Wi-Fi internet access is available free of charge throughout the whole hotel.


Rooms may vary from photos and floor plans shown. All prices are in EURO. Errors and omissions excepted. Room sizes include bathroom and WC.


With the Happy-Card, you will receive a 5% discount on the price for your stay. (For example: lift ticket or Magic-Mountains Card are excluded)


At the 4 star Hotel Zauchenseehof we spoil our guests a breakfast buffet and a 4-course evening menu with choice and salad buffet. Children can enjoy their own children's menu. Soft drinks from the drinks station until 10.00 pm are included.

When you book during the Magic Mountains season you receive breakfast buffet, lunch or packed lunch, 3-course evening meal with choice and salad buffet. Children can enjoy their own children's menu. Soft drinks from the drinks station until 10.00 pm are inlcuded.

Supplement for half board in the apartments:

  • Evening meal: adult € 45,00 • child € 21,00
  • Breakfast buffet: adult € 22,00 • child € 12,00 the prices are also for the breakfast on arrival day
Children's reductions

Reductions for children according to season. Children's prices are only valid when sharing a room with parents. In winter weekly prices for children do not include lift passes.

Magic Mountains: reductions for children also in own room and for singles with child(ren).

Hotel facilities
  • Spa and sauna area with swimming pool, Finnish sauna, bio herbal sauna, Roman steam room, salt steam room, Massothermic system, relaxation room, sun lounger area...
  • Children' spa, children's sauna, children's steam room
  • Fitness room
  • Happy club with pedagogical childcare from 1 year
  • Children's adventure play area on 3 floors
  • Dining rooms
  • Lobby bar, café (non-smoker and smoker area)
  • Seminar room
  • Sun terrace
  • dance venue ALMBAR with billiards and bowling alley
  • Ski room with heated lockers and integral ski boot dryer per room
Ski & boot room

Each room has its own lockable, heated ski and boot drying locker in the ski room, which can be opened with the room key card. From the ski room you can reach the ski lift and ski slopes.

Deposit & reservation

After your booking we require a deposit to our bank account. The remainder should be paid on the evening prior to departure at reception in cash or with debit card / EC-card. Please note bookings can only be made when you provide details of your address.

Bank details:
Zauchensee Walchhofer GmbH Hotel
Raiffeisenbank Altenmarkt
Sort-code: 35004
Acc no.: 211 227
IBAN: AT13 3500 4000 0021 1227

Cancellation conditions

General Austrian Hotel Regulations apply. Court of jurisdiction is in St. Johann im Pongau. Cancellations are only valid in writing. Please note that we charge in the event of cancellation we charge cancellation fees. Therefore we recommend you take out Hotel Cancellation Plus Insurance.

For the winter 2020/21 we have following cancellation fees:

  • A cancellation without any additional fee payable is possible up to 3 months before arrival.
  • From 3 months till 1 month before arrival 40% of the total amount.
  • From 1 month till 1 week before arrival 70% of the total amount.
  • A cancellation within one week before arrival 90% of the total amount.
  • In case of early departure and NO SHOW at arrival date 100% will be charged.
  • Cancellation are only possible in writing.

NEW: despite the pandemic status, the european travel insurance also offers insurance cover for Covid-19 disease! Details you find here.

Money-back guarantee: In the event of a border or hotel closure or a lockdown, you can cancel free of charge, even at short notice up to 2 days prior to arrival.

Travel & cancellation insurance
Cancellation cover:

A booking is a purchase agreement, but sometimes things turn out differently and the booked vacation must be canceled or prematurely broken off. We want to spare you the associated costs and anger. Therefore we recommend taking out a hotel cancellation insurance from Europäische Reiseversicherung (including Covid coverage free of charge)

Travel insurance (Hotelstorno Plus Insurance).


The 4 star Hotel Zauchenseehof is a non-smoking hotel. Smokers may enjoy their cigarettes in the café or outdoors.

Sportsshop and rental info

Sports Schneider: Rent
Sports Klieber: Rent

Holiday for the whole family

Learn more about
the family hotel

+43 6452 4012


Hotel Zauchenseehof, Familie Walchhofer
Zauchensee 12, 5541 Altenmarkt
Salzburger Land - Österreich